Shipping policy
Dispatch
We aim to dispatch all orders within 1-2 business days of payment being confirmed. Orders placed on weekends or bank holidays will be processed on the next working day.
As a small family business, there may occasionally be periods where we are unavailable due to holidays or other commitments. Where possible, we will pause the store during these times and display a notice in advance. Any orders placed just before a closure will be dispatched as soon as we return. If for any reason there is an unexpected delay to your order, we will communicate this to you promptly and keep you updated until your order is on its way.
UK Shipping
We ship all UK orders via Royal Mail as standard. Most orders are sent using Royal Mail Tracked 48, unless an upgraded or expedited delivery service is selected at checkout. Larger, heavier, or higher value items may be upgraded to an alternative Royal Mail service or carrier at our discretion. Some lower value singles orders may be sent via Royal Mail untracked where appropriate.
Free shipping is available on all UK orders over £80. Orders below this threshold will be charged at a flat rate calculated at checkout.
Estimated delivery times once dispatched:
- Royal Mail Tracked 48: 2-3 business days
- Royal Mail Tracked 24: 1-2 business days
- Royal Mail Large Letter: 2-5 business days
- Royal Mail Special Delivery: Next business day
Please note that delivery times are estimates provided by Royal Mail and are not guaranteed unless a guaranteed service is selected at checkout. Delays may occasionally occur due to circumstances outside our control. If your order is delayed, please contact us and we'll be happy to help however we can.
Remote UK Locations
We currently ship to most UK addresses, although some remote and offshore locations are excluded from our delivery area. Shipping availability is determined at checkout based on your delivery address.
Order Tracking
Most orders are sent with tracking, and where available you will receive a tracking number once your order has been dispatched. Please note that some lower value singles orders sent via Royal Mail Large Letter may not include tracking.
Lost or Damaged Orders
If your order arrives damaged or appears to be lost in transit, please contact us via hello@shuffled.gg, as soon as possible and we will do our best to resolve the issue promptly. Please note that for untracked orders we may need to allow Royal Mail's standard investigation period before we are able to offer a resolution.