Refund policy

Returns & Refunds
We want you to be happy with every order from Shuffled. If something isn't right, we're here to help.

Returns
We offer a 30-day return policy. You have 30 days from receiving your item to request a return. To be eligible, items must be in the same condition as received, unused, and in their original packaging. Please retain your proof of purchase.

To start a return, contact us via hello@shuffled.gg, and we'll guide you through the process. Please don't send items back without contacting us first, as we may not be able to accept them.

Sealed Product
Sealed product must remain sealed to be eligible for return. We are unable to accept returns on any sealed product that has been opened, regardless of the reason.

Singles
Individual trading cards (singles) must be returned in the same condition as received. We cannot accept returns where the card has been used, altered, damaged after delivery, or otherwise changed from the condition in which it was supplied. This does not affect your statutory rights if an item is faulty, damaged or not as described.

Return Postage
If you're returning an item due to a change of mind, return postage costs are the responsibility of the buyer. If your item is faulty, damaged, or was sent in error, we'll cover the cost of return postage and provide you with a returns label.

Damages & Incorrect Items
Please inspect your order when it arrives and contact us straight away if anything is damaged, defective, or incorrect. We'll do our best to make it right as quickly as possible.

Refunds
Once we've received and inspected your return, we'll let you know whether it's been approved. If approved, your refund will be issued to your original payment method within 10 business days. Bear in mind your bank may take additional time to process this. If more than 15 business days have passed since your refund was approved, please get in touch via hello@shuffled.gg.

Exchanges
The quickest way to get the right item is to return your original order and place a new one separately once your return has been accepted.

UK Customers
Under UK consumer law, you generally have the right to cancel an online order within 14 days of receiving it without giving a reason. This is in addition to our 30-day returns policy above. Certain exclusions may apply, including where sealed goods have been unsealed after delivery.

Non-Returnable Items
We're unable to accept returns on gift cards. Any statutory rights you may have are unaffected.